Frequently Asked Questions
Are you a trading company or manufacturer?
We are a factory with over 20 years of experience in safe manufacturing.
Do you provide samples? Is it free?
Yes, we could offer the sample to test and check quality for free, but we do not pay for the cost of freight.
How long is your delivery time?
Generally it is 5-10 days if the goods are in stock, or 15-45 days after receiving your advance payment depending on the order quantity.
Do you offer a guarantee for the products?
Yes, we offer a 1-year warranty for our products.
Can we print our logo on the product?
Yes. Please inform us formally before production and confirm the design based on our sample.
How do you handle faulty products?
Our products are produced under a strict quality control system with a defective rate of less than 0.01%. During the guarantee period, we will send new ones with new orders or discuss other solutions.
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